7 PRINCIPLES OF OPERATION OF A CUSTOMS BROKER

24/7 Interaction

The Client has the opportunity to get all the required information at any time through the online reporting system, which is being maintained by the Coordinator.

Availability of Coordinator

All the necessary information comes from one person, who is assigned at the initial stage of cooperation and accompanies a Client in all matters – coordinates, directs, consolidates, and communicates information from all the sources involved. The Client does not need to collect information “bit by bit” from different sources.

Individual Approach

In a professional customs brokerage company, there are established standards in customer service. An individual approach is flexibly configured for each Client taking into account their interests and priorities.

Operational Efficiency

Efficiency is an intrinsic feature of professionals. Quick response to requests from the Client, informing about the customs clearance process and timely resolution of related issues.

Open Dialogue with Authorities

The Broker regulates any disputes directly with the customs authority. A professional Customs Broker always defends the interests of the Client in case of disputes, guided exclusively by the norms of the current legislation.

Confidentiality

The Client must stand assured in the confidential processing, and the Customs Broker strictly follows this principle. Protection of the Client’s interests and confidentiality are two important factors that support the reputation of a professional Customs Broker.

Free Consulting

A professional Customs Broker is a reliable assistant in the field of foreign trade. The Client can get free advice on any matters related to delivery of goods. Analysis of shipping documents, contracts and specifications, analysis of logistics and transportation, every detail should be thought out for the Client.

For the successful organization of the entire process of customs clearance, a well-coordinated scheme of work of all key links and adherence to the 7 principles of the Customs broker are required